At Frame-X, we value the privacy and security of our website visitors, customers, builders, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact our team, or use our roof truss and wall frame services.
Information We Collect
When you interact with our website or use our services, we may collect certain types of information, including:
- Personal Information: This may include your name, email address, phone number, company details, project information, and other details you voluntarily provide when you contact us, request a quote, or submit an enquiry through our website.
- Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, device information, and browsing behaviour on our website. This information may be collected automatically through cookies and similar tracking technologies to help us improve our website experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and improve our roof trusses, wall frames, and related construction services.
- To respond to enquiries, quote requests, questions, and service-related communications.
- To understand your project requirements and provide suitable product information and solutions.
- To personalise your experience and provide relevant content, updates, and information.
- To communicate with you regarding our services, company updates, promotions, and other relevant information.
- To analyse website traffic, user behaviour, and marketing performance to improve our website and customer experience.
Data Security
At Frame-X, we take the protection of your personal information seriously and implement appropriate security measures to safeguard it against unauthorised access, misuse, alteration, disclosure, or destruction.
While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your personal information.
Disclosure of Information
We may share your personal information with trusted third-party service providers who assist us with website operations, business activities, communication, analytics, or providing services to you.
These third parties are required to maintain the confidentiality and security of your information and are not permitted to use your personal information for any purpose other than providing the required services.
We may also disclose your information where required by law or in response to valid legal requests, including court orders, regulatory requirements, or other lawful obligations.
Third-Party Links
Our website may include links to third-party websites, services, or resources that are not owned or controlled by Frame-X.
We are not responsible for the privacy policies, security practices, or content of these external websites. We recommend reviewing the privacy policies of third-party websites before providing any personal information.
Your Choices
You have the right to request access to, update, or delete your personal information held by Frame-X at any time.
You may also choose to opt out of receiving marketing communications from us by following the instructions provided in our emails or by contacting our team directly.
Updates to this Privacy Policy
Frame-X may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.
Any significant updates or changes will be published on this page so that visitors can remain informed about how we protect and manage personal information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our handling of personal information, please contact us:
Email: sales@framex.com.au
Phone: 03 7071 2633